Terms of Purchase for Jonesroadbeauty

Last Updated: 2025.09.19

Welcome to Jonesroadbeauty, your destination for clean, sulfate-free, paraben-free, and phthalate-free beauty products—including our beloved Uber-black mascara and peppermint lip gloss. These Terms of Purchase (“Terms”) govern your purchase of products from our website (www.jones roadb eauty .com) (the “Site”). By placing an order on the Site, you agree to be bound by these Terms, as well as our Privacy Policy and any other applicable policies posted on the Site. Please read these Terms carefully before completing your purchase.

1. Eligibility to Purchase

To place an order on Jonesroadbeauty, you must:

Be at least 18 years of age (or have the consent of a parent or legal guardian if you are under 18);
Provide accurate, complete, and current information for all order and account details;
Have the legal capacity to enter into a binding contract (in accordance with applicable laws in your jurisdiction).

2. Order Placement and Confirmation

2.1 Order Submission

When you submit an order through the Site, you are making a binding offer to purchase the selected products at the listed prices (in USD, as specified in Section 4), plus any applicable taxes (calculated based on your shipping address). All product descriptions, images, and pricing are subject to change without prior notice, but we will honor the price listed at the time you submit your order (provided the product is in stock).

2.2 Order Confirmation

After submitting your order, you will receive an automated email acknowledging receipt of your order (“Order Acknowledgment”). This email does not constitute acceptance of your order—it only confirms that we have received your request. We will send a second email (“Order Confirmation”) once we have verified inventory availability, processed your payment, and finalized your order. Acceptance of your order is complete only when you receive the Order Confirmation.

2.3 Order Cancellations or Modifications

We reserve the right to cancel or modify your order at any time before shipping (e.g., if a product is out of stock, if pricing is incorrect, or if we suspect fraudulent activity). If we cancel your order after you have made payment, we will issue a full refund to your original payment method within 5–10 business days (as specified in Section 6). You may request to cancel or modify your order only if it has not yet been shipped—please contact us at [email protected] with your order number to submit a request.

3. Shipping and Delivery

3.1 Processing Time

We typically process and ship orders within 1–3 business days of receiving the Order Confirmation. Processing times may be extended during peak periods (e.g., holidays, sales events) or due to unforeseen circumstances (e.g., supply chain delays), but we will notify you via email if there is a significant delay.

3.2 Delivery Time

Once shipped, delivery takes 6–12 business days to all destinations worldwide. Delivery times are estimates only and may vary based on your location, customs processing (for international shipments), or carrier delays. We are not responsible for delays caused by factors beyond our control (e.g., weather, carrier errors, customs holds).

3.3 Shipping Costs

Jonesroadbeauty offers free standard shipping on all orders worldwide—no minimum purchase required. We do not currently offer expedited or express shipping options.

3.4 Shipping Addresses

You are responsible for providing a complete and accurate shipping address. We are not liable for orders delivered to incorrect addresses due to information provided by you. If an order is returned to us because of an invalid address, we will contact you to confirm the correct address and reship the order (if requested) at no additional cost, or issue a refund (per Section 6) if you prefer.

4. Pricing and Payment

4.1 Currency

All prices listed on the Site and all transactions are in United States Dollars (USD). If you are purchasing from outside the United States, your payment provider may apply currency conversion fees or international transaction fees—please check with your provider for details, as these fees are not controlled or covered by Jonesroadbeauty.

4.2 Payment Methods

We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment methods as indicated at checkout. All payments are processed through third-party payment processors (e.g., PayPal, Stripe) that use industry-standard encryption to protect your payment information. Jonesroadbeauty does not store your full payment details (e.g., credit card numbers) on our servers—see our Privacy Policy for more information on data security.

4.3 Taxes

Sales tax, value-added tax (VAT), or other import duties may apply to your order, depending on your shipping address. These taxes/duties are calculated and added at checkout (where applicable) and are your responsibility to pay. For international orders, customs duties or fees may be assessed by your local government—you must pay these fees directly to the customs authority upon delivery, as Jonesroadbeauty is not responsible for customs-related charges.

5. Returns and Exchanges

5.1 Return Eligibility

Jonesroadbeauty offers a 60-day return policy for most products. To be eligible for a return:

The product must be unused, unopened, and in its original packaging (including tags, seals, and accessories);
The return request must be submitted within 60 days of the delivery date;
Custom or personalized products (if offered) are not eligible for return, unless they are defective.

5.2 How to Initiate a Return

To start a return:

Send an email to [email protected] with your order number, the name of the product(s) you wish to return, and the reason for the return.
We will respond with a Return Authorization (RA) number and instructions for shipping the product(s) back to us.
Package the product(s) securely, include the RA number on the package, and ship the item(s) to the address provided in the RA email. You are responsible for the cost of return shipping, unless the return is due to a defective product or an error on our part (e.g., shipping the wrong item).

5.3 Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product (e.g., for a different shade or size), please follow the return process outlined above and place a new order for the desired product.

6. Refunds

6.1 Refund Eligibility

Refunds will be issued only for products that meet the return eligibility criteria in Section 5.1. Once we receive and inspect the returned product(s):

If the product is in eligible condition, we will issue a refund to your original payment method within 5–10 business days of inspecting the return.
If the product is used, damaged, or not in its original packaging, we may reject the return and not issue a refund, or we may deduct a restocking fee (up to 20% of the product price) from the refund amount.

6.2 Refund Amount

Refunds will include the full purchase price of the product(s), minus any shipping costs (if applicable) and any restocking fees (as noted above). Taxes or duties paid on the original order will be refunded only if required by law in your jurisdiction.

6.3 Refund Processing Time

The time it takes for the refund to appear in your account depends on your payment provider—credit card refunds typically take 3–7 business days to process, while PayPal refunds may take 1–5 business days. We are not responsible for delays in refund processing caused by your payment provider.

7. Product Availability and Defects

7.1 Stock Availability

All products are subject to availability. If a product is out of stock after you have placed an order, we will notify you via email and either:

Cancel the out-of-stock item and issue a refund for that item (if you paid for it), or
Offer to backorder the item and ship it to you once it is in stock (with no additional cost).

7.2 Defective or Damaged Products

If you receive a product that is defective, damaged, or not as described (e.g., wrong product, wrong shade), please contact us at [email protected] within 7 days of delivery. Include your order number, photos of the defective/damaged product, and a description of the issue. We will provide instructions for returning the product (at our expense) and will issue a full refund or send a replacement product (at your choice) once we confirm the defect/damage.

8. Limitation of Liability

Jonesroadbeauty shall not be liable for any indirect, incidental, special, or consequential damages (including, but not limited to, loss of use, loss of profits, or interruption of business) arising out of or in connection with your purchase or use of our products, even if we have been advised of the possibility of such damages. Our total liability to you for any claim related to your order (whether for breach of contract, negligence, or otherwise) shall not exceed the total purchase price of the product(s) in question.

This limitation of liability does not apply to damages caused by our gross negligence or willful misconduct, or to damages arising from personal injury or property damage caused by our products.

9. Changes to These Terms

We may update these Terms of Purchase from time to time to reflect changes in our business practices, legal requirements, or industry standards. When we make changes, we will revise the “Last Updated” date at the top of these Terms and post the updated version on the Site. Your continued use of the Site or placement of orders after the updated Terms are posted constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding these Terms of Purchase, your order, or our products, please contact us at:

Jonesroadbeauty

Email: [email protected]

We will respond to your inquiry as soon as possible and work to resolve any issues to your satisfaction.