Shipping Policy of Jonesroadbeauty

Last Updated: 2025.09.19

At Jonesroadbeauty, we’re committed to getting your clean beauty essentials—from our sulfate-free, paraben-free Uber-black mascara to our refreshing peppermint lip gloss—delivered to you quickly and seamlessly, no matter where you are in the world. This Shipping Policy outlines our processes for order processing, delivery timelines, shipping costs, and more, so you know exactly what to expect when you shop with us. By placing an order on our website (www.jonesroadbeauty.com), you agree to the terms of this Policy.

1. Order Processing Time

After you place an order and receive your Order Confirmation email (sent once payment is verified and inventory is confirmed), we begin processing your shipment. Our standard processing timeline is:

  • 1–3 business days for most orders. Business days exclude weekends (Saturday, Sunday) and major holidays (e.g., Christmas, Thanksgiving, New Year’s Day) when our warehouse is closed.
  • Extended Processing Times: During peak periods—such as holiday sales, product launches, or high-demand events—processing may take up to 5 business days. We’ll notify you via email if your order is expected to face delays beyond the standard 1–3 days.
  • Inventory Checks: If an item in your order is temporarily out of stock, we’ll reach out to you within 2 business days to offer options: wait for the item to restock (with estimated restock date), substitute with a similar product (if available), or remove the item and process a partial refund for the out-of-stock product.

2. Delivery Timelines

Once your order is processed and shipped, delivery times are consistent worldwide, with no distinction between domestic (U.S.) and international shipments. Here’s what you can expect:

  • Standard Delivery: 6–12 business days from the date your order is shipped. This timeline includes transit time with our trusted shipping carriers and, for international orders, any routine customs processing (customs delays are rare but may extend delivery by 1–3 days in some cases).
  • No Expedited Shipping: Currently, we do not offer expedited, express, or overnight shipping options. All orders are shipped via our standard global shipping service to ensure consistency and affordability (paired with our free shipping benefit).
  • Delivery Tracking: Once your order ships, we’ll send a Shipping Confirmation email with a unique tracking number and a link to the carrier’s website. You can use this tracking number to monitor your package’s status in real time, from our warehouse to your doorstep.
  • Failed Deliveries: If a delivery attempt fails (e.g., no one is available to receive the package, incorrect address), the carrier will typically make 2–3 additional attempts or hold the package at a local facility for 5–7 business days. If the package is returned to us as undeliverable, we’ll contact you to confirm the correct address and reship the order (free of charge) or process a full refund (minus any non-recoverable carrier fees, if applicable).

3. Shipping Costs and Coverage

3.1 Global Free Shipping

Jonesroadbeauty offers free standard shipping on all orders worldwide—with no minimum purchase requirement. This includes every product in our collection, from single items (e.g., a tube of peppermint lip gloss) to large orders. There are no hidden fees or surcharges for international shipping; the price you see at checkout (in USD) is the total amount you’ll pay (excluding local customs duties or taxes, where applicable).

3.2 Customs Duties and Taxes (International Orders)

While shipping is free, international customers may be responsible for local customs duties, taxes, or import fees assessed by their country’s customs authority. These charges are not included in your order total and are determined by your local government’s regulations. Key details:

  • Who Pays: Customs duties/taxes are the responsibility of the recipient (you). The carrier will contact you directly to collect these fees before delivering your package.
  • How to Estimate: To estimate potential customs costs, check your country’s customs website or use online duty calculators (input the order value in USD and product type as “cosmetics/beauty products”).
  • No Reimbursement for Duties: Jonesroadbeauty cannot refund customs duties, taxes, or fees paid to your local government, as these are not collected by us and are mandatory under local law.

4. Shipping Address Requirements

To ensure smooth delivery, please follow these guidelines when entering your shipping address:

  • Accuracy: Provide a complete, error-free address—including street name and number, apartment/unit number (if applicable), city, postal/zip code, and country. Missing or incorrect details (e.g., wrong zip code, missing apartment number) are the most common cause of delivery delays or failed deliveries.
  • PO Boxes and APO/FPO Addresses: We ship to most PO boxes (domestic and international) and APO/FPO addresses. However, delivery times to these addresses may be extended by 2–4 business days due to carrier restrictions.
  • Address Changes: If you need to update your shipping address after placing an order, contact us immediately at [email protected]. We can only modify the address if your order has not yet been shipped—once it’s in transit, we cannot alter the delivery address (carriers do not allow address changes for security reasons).

5. Shipping Restrictions

While we ship to nearly every country worldwide, there are a few exceptions and restrictions:

  • Prohibited Countries: We cannot ship to countries where beauty products containing certain ingredients (consistent with our clean formula standards) are restricted by local law. If you attempt to place an order from a prohibited country, we’ll cancel the order and process a full refund within 2 business days.
  • Product Restrictions: Some countries have specific regulations for cosmetics (e.g., volume limits for liquid products). If an item in your order violates these restrictions, we’ll notify you and adjust the order (e.g., reduce quantity) or offer a refund for the restricted item.
  • Compliance with Local Laws: We ensure all products shipped comply with international safety and labeling standards (e.g., ingredient lists in English and, for EU countries, compliance with REACH regulations). However, it’s your responsibility to confirm that the products you order are allowed in your country.

6. Lost or Damaged Packages

6.1 Lost Packages

If your package shows as “shipped” but is not delivered within 15 business days of the shipping date (or 20 business days for remote international locations), contact us at [email protected] with your order number and tracking number. We’ll initiate a trace with the carrier to locate the package. If the package is confirmed lost:

  • We’ll reship your order for free (if you prefer) or process a full refund within 3 business days of confirmation.

6.2 Damaged Packages

If your package arrives with damaged or broken products:

  1. Take clear photos of the damaged packaging and the affected products (include the shipping label and order number in the photos).
  2. Send the photos, your order number, and a description of the damage to [email protected] within 7 days of delivery.
  3. We’ll review your claim within 2 business days and offer a solution: reship the damaged items (free of charge) or process a full refund for the damaged products.

7. Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes in carrier partnerships, shipping regulations, or business practices. When we make updates, we’ll revise the “Last Updated” date at the top of this Policy and post the new version on our website (in the “Legal” or “Policies” section). Your continued use of our website or placement of orders after the updated Policy is posted constitutes your acceptance of the revised terms.

8. Contact Us

If you have questions about your order’s shipping status, need help tracking a package, or have concerns about delivery, please reach out to our customer service team at:

Jonesroadbeauty

Email: [email protected]

We respond to all shipping-related inquiries within 24 business hours and work directly with our carriers to resolve issues quickly.