Refund Policy of Jonesroadbeauty

Last Updated: 2025.09.19

At Jonesroadbeauty, we want you to be fully satisfied with your purchase of our clean beauty products—including our sulfate-free, paraben-free, and phthalate-free Uber-black mascara, peppermint lip gloss, and more. This Refund Policy outlines the terms and conditions for requesting and processing refunds, ensuring transparency and clarity for all our customers worldwide. By placing an order on our website (www.j onesr oadbe auty.com), you agree to comply with the terms of this Policy.

1. Eligibility for Refunds

To qualify for a refund, your request must meet the following criteria:

Return Window: The refund request must be initiated within 60 days of the delivery date of your order. Requests submitted after this period will not be approved, unless required by applicable local laws.
Product Condition: The product(s) being returned must be unused, unopened, and in their original packaging (including all seals, tags, and accessories). Products that have been opened, used, damaged, or altered (e.g., tampered with, missing parts) are not eligible for a refund, unless the issue arises from a manufacturing defect or an error on our part.
Valid Proof of Purchase: You must provide a valid order number, delivery confirmation, or other proof of purchase associated with the product(s) for which you are requesting a refund.
Exceptions: Custom or personalized products (if offered) are non-refundable, unless they arrive damaged or defective. Gift cards are also non-refundable and cannot be redeemed for cash (except where required by law).

2. How to Request a Refund

Follow these steps to initiate a refund:

Submit a Refund Request: Send an email to our customer service team at [email protected] with the following details:

Your full name and contact information (email address, phone number).
Your order number (found in your Order Confirmation email or account dashboard).
The name and quantity of the product(s) you wish to return for a refund.
A brief explanation of why you are requesting a refund (e.g., “product not as expected,” “defective item”).
For defective or damaged products: Attach clear photos of the product and its packaging to demonstrate the issue.

Receive Return Authorization (RA): Once we review your request, we will send a confirmation email with a unique Return Authorization (RA) number and detailed instructions for shipping the product(s) back to us. Do not ship any products without first obtaining an RA number—unauthorized returns may be rejected or delayed.
Ship the Product(s) Back: Package the eligible product(s) securely, include the RA number on the outer packaging (or in a visible label inside), and ship them to the address provided in the RA email.

You are responsible for covering return shipping costs, unless the refund is due to a manufacturing defect, incorrect product shipment, or other error caused by Jonesroadbeauty. In such cases, we will provide a prepaid shipping label or reimburse your reasonable shipping expenses (upon receipt of a valid shipping receipt).
We recommend using a trackable shipping service and keeping a copy of the shipping confirmation—this helps us locate your return and process your refund faster, and protects you in case the package is lost in transit.

3. Refund Processing

3.1 Timeline for Processing

Once we receive and inspect your returned product(s) (typically 3–5 business days after delivery to our warehouse), we will verify if they meet the eligibility criteria outlined in Section 1.
If approved, we will initiate the refund within 1 business day of inspection. The time it takes for the refund to appear in your account depends on your original payment method:
Credit/Debit Cards: 3–7 business days (processing times may vary by your card issuer).
PayPal: 1–5 business days.
Other Payment Methods: Refer to your payment provider’s terms for estimated processing times.
We will send you an email notification once the refund has been initiated, including any relevant transaction details (e.g., refund reference number).

3.2 Refund Amount Calculation

Full Refunds: Eligible refunds will include the full purchase price of the product(s) (as paid at checkout, in USD).
Deductions (If Applicable): We may deduct the following from your refund amount in specific cases:
Restocking Fees: A 15% restocking fee will apply if the product’s original packaging is damaged, missing, or not in sellable condition (unless the damage was caused by our shipping error).
Non-Reimbursable Costs: Original shipping costs (if any—though Jonesroadbeauty offers global free shipping, so this typically does not apply) or customs/duties paid on international orders (these are non-refundable by us, as they are assessed by your local government; you may need to contact your local customs authority for potential reimbursement).
Partial Refunds: If you are returning only part of an order (e.g., 2 out of 5 products), we will process a partial refund for the eligible product(s), minus any applicable deductions.

4. Refund Exceptions and Denials

We reserve the right to deny a refund request if:

The product(s) are returned after the 60-day window.
The product(s) are used, opened, damaged, or not in their original packaging (and the issue is not due to a defect or our error).
The RA number is missing or incorrect, or the product(s) are shipped to the wrong address.
The order was placed using fraudulent payment information or is associated with suspicious activity (we may also cancel the order and report the activity to relevant authorities in such cases).
The product is a non-refundable item (e.g., gift cards, custom products).

If your refund request is denied, we will notify you via email with a detailed explanation of the reason(s) and, if applicable, information on how to retrieve your returned product(s) (you will be responsible for covering any shipping costs to return the product(s) to you).

5. Canceled Orders and Refunds

If you cancel an order before it has been shipped, we will process a full refund within 5–10 business days of cancellation (in line with your original payment method’s processing times). To cancel an order, contact us at [email protected] with your order number—we cannot cancel orders that have already been shipped.
If we cancel an order (e.g., due to product unavailability, pricing errors, or suspected fraud), we will initiate a full refund within 1 business day of cancellation and notify you via email.

6. International Refunds

Jonesroadbeauty offers global free shipping for orders, but international returns are subject to the same eligibility criteria and processing timelines as domestic returns (Section 1–4). Note that:

Customs duties, taxes, or fees assessed by your local government on the original order are non-refundable by Jonesroadbeauty—you may need to contact your local customs office to inquire about potential refunds for these charges.
Return shipping to our warehouse (located in the United States) may take longer for international customers (typically 7–14 business days), so we recommend initiating your refund request as early as possible within the 60-day window.

7. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our business practices, legal requirements, or customer feedback. When we make updates, we will revise the “Last Updated” date at the top of this Policy and post the new version on our website (in the “Legal” or “Policies” section). Your continued use of our website or purchase of products after the updated Policy is posted constitutes your acceptance of the revised terms.

8. Contact Us

If you have questions about this Refund Policy, need help initiating a refund, or want to check the status of an existing refund request, please contact our customer service team at:

Jonesroadbeauty

Email: [email protected]

We aim to respond to all refund-related inquiries within 24 business hours and resolve issues as quickly as possible to ensure your satisfaction.